Job Description

Job Title: Windows Storage and High Availability (Systems Admin)

Location: Redmond, WA

Job Type: Full-Time

Shift: Day/ Night Shift (Rotational Shift)

JOB DESCRIPTION:

Standard for all Tracks

o 4+ years of experience in Windows Administration, Networking, Performance Tuning, Patch Management, Windows Upgrades into production environment, including customer facing or customer support roles.

o Need to be flexible to work in shifts following US holiday calendar. Majority work time will be EST time zone.

Technical Skills

Storage & High Availability (HA):

• Hyper V | Hypervisor | Hyper V Architect
• Cluster| Failover Cluster | Clustering
• SAN | NAS-Storage Technologies
• Backup technology -VSS- Volume Shadow Copy Service
• Windows Firewall
• Storage & Backup | Configuration | Types | Stack
• Server 2008 till 2019 | features | variances.
• Windows Update| Type of Updates | Cumulative Update | LTSC Long Term Service Channel

DFS & MSDTC- Microsoft Distributed Transaction Coordinator

• VSS | Back up
• Server Core machine | Server Hardware | Upgrading Server

Points: - quorum in cluster

• Failover cluster
• Hyper-V checkpoints
• Check disk

Soft Skills

• Leadership - handle technically challenging and politically sensitive customer situations
• Strong communications skills – Excellent spoken and written English communication.
• Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
• The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
• Demonstrable troubleshooting skills
• Cross-team collaboration

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